Trust and Credibility in Health Apps

‘Build trust and credibility’ is one of the 5 guiding principles for designing user-centred health and wellbeing apps. These principles are recommended based on the user testing of 20 health and wellbeing apps.

This rule is probably more important with health apps than any other type of app.

You build trust predominantly through transparency:

  • transparency about how you use people’s data
  • transparency about what your product is and isn’t
  • transparency about the evidence-based frameworks you have used to build your product
  • transparency about who the people that build the product are

Here are 5 UX design guidelines to help you inspire trust and build credibility with your health application.


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Get the full insight from my user testing sessions from User Experience for Digital Health Apps research report.